Organizational Change Management Defined

The definition of organizational change management can be too complex. Organizational change management is defined as those situations in which performance of job functions require most people throughout the organization to learn new skills and become cross functional.

Unfortunately, the word "change," has broadened in meaning over the years and does mean different things to different people depending on their relationship with the company. For example:

Organizational Change Management as Defined by Employee

	Organizational change management is a buzz word
	Change management is an IT issue
	Change management is not my problem
	Change management is the flavor of the week
	Change management means more work

Organizational Change Management as Typically Defined by the Company

	Organizational change management needs to deal with human aspects and overcoming resistance to change
	Organizational change management needs to deal with human aspects and overcoming resistance to change
	Organizational change management is a structured approach to change in individuals, teams, organizations
	Organizational change management only works when employees "buy in"
	Organizational change management only works when employees understand what's happening

Change Management Defined by the Customer

	Organizational change management (or its absence) is obvious in a vendor
	Organizational change management is a set of needed techniques and procedures that aid in evolution
	Organizational change management is why we hired you
	Organizational change management is why we will do business with you next year as well as this year
	Organizational change management is what we expect with anyone that provides a product or service to us

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