Change Management Defined

The definition of change management can be too complex. Change management refers to the broad processes for managing organizational change. Change management encompasses planning, oversight or governance, project management, testing, and implementation. Change management is a structured approach to change in individuals, teams, organizations and societies that enables the transition from a current state to a desired future state. The change referred to in this context includes a broad array of topics.

Unfortunately, the phrase "change management," has broadened in meaning over the years and does mean different things to different people depending on their relationship with the company. For example:

Change Management as Defined by Employee

	Change management is a buzz word
	Change management is an IT issue
	Change management is not my problem
	Change management is the flavor of the week
	Change management means more work

Change Management as Typically Defined by the Company

	Change management needs to deal with human aspects and overcoming resistance to change
	Change management needs to deal with human aspects and overcoming resistance to change
	Change management is a structured approach to change in individuals, teams, organizations
	Change management only works when employees "buy in"
	Change management only works when employees understand why it's happening

Change Management Defined by the Customer

	Change management (or its absence) is obvious in a vendor
	Change management is a set of needed techniques and procedures that aid in evolution
	Change agent is why we hired you
	Change agent is why we will do business with you next year as well as this year
	Change agent is what we expect with anyone that provides a product or service to us

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